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New Leaf Community Markets, a California-based natural grocery chain, has become the first merchant to implement Visa's Quick Chip point-of-sale (POS) solution, in partnership with software firm Index.
Unveiled in April, Quick Chip is designed to reduce chip-card transaction times. Mastercard also worked with Index this week to implement its solution, M/Chip Fast, at another West Coast food chain.
So far, both platforms have seen success. Visa noted that the software only took seven days to implement at New Leaf. Historically, enabling EMV can take merchants weeks or months, thanks to complex multistep terminal certification and activation processes. And once implemented, EMV transaction times decreased from 10-20 seconds to three or fewer.
The programs’ early success could help encourage another wave of merchants who had previously resisted EMV to upgrade. Upgrading to an EMV terminal is a complex and time-consuming process. And even once the upgrade is complete, EMV’s longer transaction time may result in longer lines, frustrated consumers, and abandoned cards — problems that merchants are trying to avoid and that can lead to $3.2 million in additional labor costs.
By simplifying installation and reducing transaction time, programs like Quick Chip and M/Chip Fast alleviate many of these pain points, which could appeal to all retailers, but especially the 20% of small businesses that remain hesitant to upgrade. Continued success from these programs will likely bring about wider EMV terminal migration across merchant categories.
Fraud cost U.S. retailers approximately $32 billion in 2014, up from $23 billion just one year earlier. To solve the card fraud problem across in-store, online, and mobile payments, payment companies and merchants are implementing new payment protocols that could finally help mitigate fraud.
John Heggestuen, senior research analyst for BI Intelligence, Business Insider's premium research service, has compiled a detailed report on payment security that looks at how the dynamics of fraud are shifting across in-store and online channels and explains the top new types of security that are gaining traction across each of these channels, including on Apple Pay.
Here are some of the key takeaways from the report:
- EMV cards are being rolled out with an embedded microchip for added security. The microchip carries out real-time risk assessments on a person's card purchase activity based on the card user's profile. The chip also generates dynamic cryptograms when the card is inserted into a payment terminal. Because these cryptograms change with every purchase, it makes it difficult for fraudsters to make counterfeit cards that can be used for in-store transactions.
- To bolster security throughout the payments chain encryption of payments data is being widely implemented. Encryption degrades valuable data by using an algorithm to translate card numbers into new values. This makes it difficult for fraudsters to harvest the payments data for use in future transactions.
- Point-to-point encryption is the most tightly defined form of payments encryption. In this scheme, sensitive payment data is encrypted from the point of capture at the payments terminal all the way through to the gateway or acquirer. This makes it much more difficult for fraudsters to harvest usable data from transactions in stores and online.
- Tokenization increases the security of transactions made online and in stores. Tokenization schemes assign a random value to payment data, making it effectively impossible for hackers to access the sensitive data from the token itself. Tokens are often "multiuse," meaning merchants don't have to force consumers to re-enter their payment details. Apple Pay uses an emerging form of tokenization.
- 3D Secure is an imperfect answer to user authentication online. One difficulty in fighting online fraud is that it is hard to tell whether the person using card data is actually the cardholder. 3D Secure adds a level of user authentication by requiring the customer to enter a passcode or biometric data in addition to payment data to complete a transaction online. Merchants who implement 3D Secure risk higher shopping-cart abandonment.
In full, the report:
- Assesses the fraud cost to US retailers and how that fraud is expected to shift in coming years
- Provides 5 high-level explanations of the top payment security protocols
- Includes 7 infographics illustrating what the transaction flow looks like when each type of security is implemented.
- Analyzes the strengths and weakness of each payment security protocol and the reasons why particular protocols are being put in place at different types of merchants.
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The choice is yours. But however you decide to acquire this report, you’ve given yourself a powerful advantage in your understanding of payments security.
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